Getting to the heart of complex problems can be tricky. How does one untangle the many threads that can be involved? How do you uncover what the real pain points are so that you can address them?
In this new podcast episode we explore the approach of human-centered design and how it can be used to both discover and uplift perspectives to help find community-focused solutions.
To learn more about human-centered design, we talk with Michelle Carrillo and Leslie Tergas of ThinkPlace West. They discuss their work using the "four voices of design" approach, and share examples of how to use this approach within collective work.
We also discuss how tools like "empathy interviews" can help draw out community voices so that one can get a deeper understanding of community members’ experiences, including what is and is not working.
About the Collective Impact Forum
The Collective Impact Forum, an initiative of FSG and the Aspen Institute Forum for Community Solutions, supports community-centered solutions to strengthen collaboration, advance equity, and improve lives. The Forum provides resources, hosts learning events, and offers coaching that can help advance collective impact work.
