For generations, engaging volunteers has been a vital strategy for communities to solve problems, but the events of 2020 disrupted how people work and volunteer. Unlike previous disruptions, when Americans rolled up their sleeves and volunteered in record numbers, the COVID-19 pandemic restricted traditional volunteering.
While many organizations put their engagement strategies on hold, others saw the dramatic increase in demand for services, the increased spotlight on racial injustices, and the opportunities that technology offers. Instead of hibernating, these forward-thinkers actively adapted to engage community members despite the disruptions.
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